{"v":2,"rows":[{"id":"r_1774384026595_7c8jmus","backgroundLight":"","backgroundDark":"","columns":[{"id":"c_1774384026595_4lzuf05","blocks"…
This Privacy Policy explains how and why we collect, use, disclose, and otherwise process personal information.\n[EMPTY…
s you directly, such as your name, postal or email address, account credentials, government ID when you choose to provi…
{"v":2,"rows":[{"id":"r_1774384026595_7c8jmus","backgroundLight":"","backgroundDark":"","columns":[{"id":"c_1774384026595_4lzuf05","blocks":[{"id":"b_1774384028431_q7vjwin","type":"text","text":"# Privacy Policy\n[EMPTY]\nThis policy is effective as of March 24, 2026.\n[EMPTY]\nNitroMule (“NitroMule”, “www.nitromule.com”, “we”, “us”, “our”) respects the privacy of visitors, account holders, merchants, and others who use our websites, applications, and related services (“you” or “your”). This Privacy Policy explains how and why we collect, use, disclose, and otherwise process personal information.\n[EMPTY]\n## What personal information do we collect?\n[EMPTY]\n**“Personal information”** means: (1) information that identifies you directly, such as your name, postal or email address, account credentials, government ID when you choose to provide it, and payment-related information; and (2) information that may be linked to you or your device, such as IP address, device identifiers, and data collected through cookies and similar technologies.\n[EMPTY]\nDepending on how you use NitroMule, we may collect:\n[EMPTY]\n### Account and contact details\n[EMPTY]\nWhen you register, sign in, checkout, or contact us, we may collect your name, email address, phone number, company name, billing and shipping addresses, and similar contact details.\n[EMPTY]\n### Shipping and transaction data\n[EMPTY]\nTo rate, book, and track shipments, we collect **shipment information** such as origin and destination addresses, package descriptions, dimensions and weight, declared value selections, pickup or drop-off preferences, tracking numbers, and order status. If you use **saved addresses**, **saved packages**, or **merchant portals**, we store the data needed to provide those features.\n[EMPTY]\n### Payment information\n[EMPTY]\nPayments are processed by **third-party payment processors** (for example, **Stripe**). We do **not** store full payment card numbers on our servers. We may receive and retain limited payment-related data from our processor, such as tokens, customer identifiers, **last four digits** of a card, brand, and expiration metadata, as needed to complete transactions, prevent fraud, and manage saved payment methods where you opt in.\n[EMPTY]\n### Address verification and autocomplete\n[EMPTY]\nFor U.S. addresses, we may use a verification or autocomplete provider (for example, **Smarty**) to suggest or validate addresses you enter. Queries you type and selected addresses may be sent to that provider subject to its terms and privacy notice.\n[EMPTY]\n### Communications and support\n[EMPTY]\nIf you email us, use contact forms, or interact with support channels, we collect the content of those messages and related metadata.\n[EMPTY]\n### Claims and disputes\n[EMPTY]\nIf you report loss, damage, or other issues, we may collect **photos**, **descriptions**, **proof of value** (such as receipts or listings), **correspondence**, and other documentation needed to evaluate your request. We may share relevant portions with **carriers** or insurers as described below.\n[EMPTY]\n### Technical and usage data\n[EMPTY]\nWe may collect logs, diagnostics, approximate location derived from IP, and information about how you use our sites and apps (pages viewed, actions taken, timestamps). We may use **cookies**, **local storage**, **session identifiers**, and similar technologies as described below.\n[EMPTY]\n### Merchant portal context\n[EMPTY]\nIf you access NitroMule through a **merchant-branded portal** (for example, a subdomain or custom domain), we may associate your activity with that merchant’s configuration. The merchant may also receive information necessary to fulfill orders or support you under their own policies.\n[EMPTY]\n### Voluntary information\n[EMPTY]\nYou may choose to provide additional profile information, survey responses, or other optional details. That information is processed for the purposes described at collection or in this policy.\n[EMPTY]\n## When do we collect information?\n[EMPTY]\nWe collect information when you visit our sites or apps, create or manage an account, place or manage orders, save addresses or packages, use checkout, interact with portals, subscribe to communications, submit forms, respond to surveys or marketing (where offered), browse or use site features, or contact us. We also collect information through **email**, **phone**, and other channels you use to reach us.\n[EMPTY]\n## How do we use your information?\n[EMPTY]\nWe use personal information to:\n[EMPTY]\n- Create and maintain accounts and authenticate users;\n- Provide **rates**, **labels**, **order management**, **portals**, and other product features you request;\n- **Process payments** and send transactional messages (receipts, tracking, service notices);\n- Coordinate **pickup**, **transport**, and **delivery** with **carriers** and related service providers;\n- **Verify addresses**, prevent fraud, and secure our services;\n- Investigate **claims**, **chargebacks**, and **abuse**;\n- Provide **customer support** and improve our products;\n- Send **newsletters** or **marketing** where permitted and **where you have not opted out** (you may unsubscribe from marketing emails using the link provided or by contacting us);\n- **Personalize** content and experiences where we offer those features;\n- Run **promotions** or **surveys** if you choose to participate;\n- Comply with **law**, enforce our **Terms of Service**, and protect **rights**, **safety**, and **security**.\n[EMPTY]\nWe rely on **contractual necessity**, **legitimate interests** (such as securing our services and understanding aggregate usage), and, where required, **consent**, depending on the processing and applicable law.\n[EMPTY]\n## How do we protect your information?\n[EMPTY]\nWe use **administrative**, **technical**, and **organizational** measures designed to protect personal information. **No method of transmission or storage is completely secure.** We cannot guarantee absolute security.\n[EMPTY]\nAccess to our applications is generally protected with **TLS (HTTPS)** in transit. You are responsible for **keeping passwords confidential**, using unique passwords, and promptly notifying us if you suspect unauthorized access.\n[EMPTY]\n## How long do we keep personal information?\n[EMPTY]\nRetention depends on the data type and our **legal**, **accounting**, **fraud-prevention**, and **operational** needs. For example:\n[EMPTY]\n- **Account and order records** may be retained for as long as your account is active and for a period afterward to resolve disputes, enforce agreements, and meet legal obligations;\n- **Shipment-related details** may be retained for a period sufficient for **tracking**, **billing adjustments**, **claims**, and **carrier audits** (often on the order of **months**, and sometimes longer where required);\n- **Payment tokens and limited card metadata** may be retained as needed to process **refunds**, **adjustments**, and **saved payment methods** you authorize, and as our payment processor retains data under its rules;\n- **Marketing preferences** and suppression lists may be kept so we do not contact you after you opt out.\n[EMPTY]\nCarriers and other partners maintain their own retention schedules. For reference, you may review carrier privacy notices such as [UPS](https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page) and [FedEx](https://www.fedex.com/en-us/trust-center/privacy.html). We are not responsible for third-party retention practices.\n[EMPTY]\n## Cookies and similar technologies\n[EMPTY]\n**Cookies** are small files stored on your device that help sites remember preferences, maintain sessions, and understand usage. We and our service providers may use cookies and similar technologies to:\n[EMPTY]\n- Keep you **signed in** and maintain **sessions** (for example, carts or preferences);\n- Remember certain **settings**;\n- Measure **traffic** and **performance** and improve our services;\n- Support **security** and **fraud prevention**.\n[EMPTY]\n## Other data collection technologies\n[EMPTY]\nWe or our vendors may use **web beacons**, **pixels**, **tags**, or **similar technologies** in email or on the site to understand whether messages were opened or links were clicked, and to measure campaign effectiveness where we run such campaigns.\n[EMPTY]\n## How to restrict cookies and advertising choices\n[EMPTY]\nYou can control cookies through your **browser settings** (block, delete, or alert). You may also use industry resources such as the [Digital Advertising Alliance](https://www.aboutads.info/choices) to learn about certain **interest-based advertising** opt-outs in participating browsers and apps.\n[EMPTY]\nIf you disable cookies, **some features may not work** as intended. If we use analytics or advertising tools from providers such as **Google**, their help centers and policies describe how they collect data (for example, [Google Analytics](https://support.google.com/analytics/answer/6004245) and [Google’s Privacy Policy](https://policies.google.com/privacy)).\n[EMPTY]\n## When do we disclose personal information?\n[EMPTY]\nWe may share personal information in these situations:\n[EMPTY]\n### Carriers and logistics partners\n[EMPTY]\nTo purchase labels and move shipments, we share **shipment data** (names, addresses, weights, dimensions, service selections, and related identifiers) with **carriers** (such as **UPS** and others available in the product) and their subprocessors as required for transport, customs (where applicable), tracking, and delivery.\n[EMPTY]\n### Payment processors\n[EMPTY]\nWe share payment-related data with **Stripe** (or other processors we enable) to authorize charges, prevent fraud, and manage payment methods.\n[EMPTY]\n### Address and communications providers\n[EMPTY]\nWe may share address strings with **Smarty** (or similar vendors) for autocomplete and verification, and use **email delivery providers** (such as **Resend** or **SMTP**-based services) to send transactional or marketing messages.\n[EMPTY]\n### Service providers\n[EMPTY]\nWe use vendors for **hosting**, **databases**, **logging**, **security**, **customer support tooling**, **analytics** (if enabled), and other business functions. We seek to engage providers who implement appropriate safeguards and process data on our instructions where applicable.\n[EMPTY]\n### Merchants (portal context)\n[EMPTY]\nWhere you use a **merchant’s portal**, we may share information with that merchant as needed to provide the service they offer through NitroMule.\n[EMPTY]\n### Legal, safety, and corporate transactions\n[EMPTY]\nWe may disclose information to comply with **law**, **regulation**, **legal process**, or **enforceable governmental requests**; to protect **rights**, **privacy**, **safety**, or **property**; to investigate **fraud** or **abuse**; or in connection with a **merger**, **acquisition**, **financing**, or **sale of assets**, subject to appropriate safeguards.\n[EMPTY]\nWe do **not sell** personal information for money in the traditional sense. Where “sale” or “sharing” has specific legal definitions (for example, under U.S. state laws), we describe your choices below where applicable.\n[EMPTY]\n## Links to third-party sites and social media\n[EMPTY]\nOur services may contain links to **third-party websites**, **apps**, or **social platforms**. Those services are governed by their own privacy policies. We do not control their practices and are not responsible for their content or data collection.\n[EMPTY]\nIf we maintain pages on social networks, information you submit there (messages, comments) is processed by the platform under its policies.\n[EMPTY]\n## U.S. state privacy rights (including California)\n[EMPTY]\nDepending on where you live, you may have rights to **access**, **delete**, **correct**, **opt out of certain sales/sharing**, or **limit use of sensitive information**, subject to exceptions. **California’s “Shine the Light”** law allows California residents to request certain information about disclosures of personal information to third parties for their direct marketing purposes, **once per calendar year**.\n[EMPTY]\nTo exercise rights, contact us at **support@nitromule.com** with a clear description of your request. For California Shine the Light requests, you may use the subject line **“Request for California Privacy Information.”** We may need to verify your identity before responding.\n[EMPTY]\nIf we deny a request, you may have the right to **appeal** where applicable law requires.\n[EMPTY]\n## Children’s privacy (COPPA)\n[EMPTY]\nOur services are **not directed to children under 13**, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will take appropriate steps to delete it.\n[EMPTY]\n## International users\n[EMPTY]\n### United States processing\n[EMPTY]\nNitroMule is based in the **United States** (including operations in **Colorado**). If you access our services from other countries, your information may be **transferred to**, **stored in**, and **processed in** the U.S. and other locations where we or our vendors operate.\n[EMPTY]\n### European Economic Area, UK, and Switzerland (if applicable)\n[EMPTY]\nIf we offer services to individuals in those regions and GDPR or similar laws apply, we may rely on **contract performance**, **legitimate interests**, or **consent** as appropriate. You may have rights to **access**, **rectify**, **erase**, **restrict**, **object**, or **port** data, and to **lodge a complaint** with a supervisory authority. Contact us first so we can address your question.\n[EMPTY]\nFor general GDPR information, see [eugdpr.org](https://www.eugdpr.org/).\n[EMPTY]\n## How to contact us\n[EMPTY]\nQuestions, concerns, or requests about this Privacy Policy or your personal information:\n[EMPTY]\n**support@nitromule.com**\n[EMPTY]\n**www.nitromule.com**\n[EMPTY]\nTo **unsubscribe** from marketing emails, use the **unsubscribe link** in the message or email **support@nitromule.com** with **“Unsubscribe”** in the subject line.\n[EMPTY]\n## Changes to this privacy policy\n[EMPTY]\nWe may update this Privacy Policy from time to time. We will post the revised policy and update the **effective** or **last updated** date shown on the page. **Continued use** of our services after changes take effect constitutes **acceptance** of the updated policy, except where applicable law requires a different approach (such as additional notice or consent). If you do not agree, please stop using our services and contact us to close your account where available.\n[EMPTY]"}]}]}]}